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CRM Facts & News, Dynamics CRM Master

Microsoft and Salesforce are over 60% of all Gartner CRM Inquiries


Every year Gartner receives an average 100,000 inquiries from their valued end-user clients on a wide variety of IT topics. One of the more useful features of this inquiry database is the opportunity to define a set of competitors in a given market and compare their inquiry levels by software application category, region and evaluation stage of users.  The results of this query across all geographies, industries and stages of the evaluation process are shown in the following graphic:

This is a repost from Forbes and the article is written by Louis Columbus.

About Dipankar Bhattacharya

Dipankar is a CITA-F, ITIL certified professional specializing Customer Relationship Management (CRM) and Cloud Computing. He is a certified Microsoft Dynamics CRM specialist and Architect and have been working in the field of CRM for enterprise customers across the globe.

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