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CRM Facts & News

Gartner positions Microsoft as a Leader in the Social Software

On September the 3rd 2014, Gartner has published its assessment for the Magic Quadrant for Social Software in the Workplace, where it said to have evaluated 17 vendors to find out their positions in the space of Social Software in the workplace.

As Gartner outlined, the purpose of this exercise was to find out the software that best suits for various employee collaboration in an Enterprise by allowing them to engage across the whole organisation by communicating, sharing and coordinating information seamlessly.

Microsoft with O365 and Yammer offerings has been rated a leader in this analysis. Some of the core strengths of Microsoft in social collaboration space as identified are  capabilities like Exchange, SharePoint, Yammer, Lync and undoubtedly O365. Microsoft has been rated high for its road map around social collaboration for interesting enhancements like Delve (formally code-named “Olso”).

While Microsoft’s pace of introducing new features in its product line has been reported to be difficult to keep pace with along with de-emphasis of SharePoint as a social platform has been mentioned to have triggered deep changes in many existing customers.

However, compared to its corporate competitors like Google, SalesForce.com, IBM, Microsoft has been rated better in both Completeness of Vision and Ability to execute quadrants.

Magic Quadrant for Social Software in the Workplace

The complete analysis can be found here in the Gartner website.



About Dipankar Bhattacharya

Dipankar is a CITA-F, ITIL certified professional specializing Customer Relationship Management (CRM) and Cloud Computing. He is a certified Microsoft Dynamics CRM specialist and Architect and have been working in the field of CRM for enterprise customers across the globe.


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