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CRM Facts & News

Hamburg Port Authority proactively address issues with Microsoft Social Listening

Hamburg Port Authority

Europe’s second-largest port is caught between the growing needs of European trade and the space-constraints of historic, scenic Hamburg, Germany. The Hamburg Port Authority realized they needed to develop systems to help them make more informed decisions with split-second timing. They looked to Microsoft Social Listening to allow them to gauge the opinion of citizens about the port in general.

Read the full case study here.

About Dipankar Bhattacharya

Dipankar is a CITA-F, ITIL certified professional specializing Customer Relationship Management (CRM) and Cloud Computing. He is a certified Microsoft Dynamics CRM specialist and Architect and have been working in the field of CRM for enterprise customers across the globe.


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