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CRM Facts & News

The Liebherr Group harnesses social media to stay ahead with Microsoft Dynamics CRM and Social Engagement

It’s a company’s worst nightmare: A single dissatisfied customer posts a rant online, causing a social media uproar that leaves the organization scrambling to save its brand. After watching this happen to some companies in the past, the Liebherr Group implemented Microsoft Dynamics CRM and Social Engagement so they’re immediately alerted and quick to react to customer concerns, and industry news and trends.

Read the full case study here.

About Dipankar Bhattacharya

Dipankar is a CITA-F, ITIL certified professional specializing Customer Relationship Management (CRM) and Cloud Computing. He is a certified Microsoft Dynamics CRM specialist and Architect and have been working in the field of CRM for enterprise customers across the globe.


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