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The Liebherr Group harnesses social media to stay ahead with Microsoft Dynamics CRM and Social Engagement

It’s a company’s worst nightmare: A single dissatisfied customer posts a rant online, causing a social media uproar that leaves the organization scrambling to save its brand. After watching this happen to some companies in the past, the Liebherr Group implemented Microsoft Dynamics CRM and Social Engagement so they’re immediately alerted and quick to react to customer concerns, and industry news and trends.

Read the full case study here.

About Dipankar Bhattacharya (59 Articles)
A multi-skilled Dynamics 365 Professional with strong experience in delivering IT projects especially across multiple industries. A Microsoft technology evangelist, a regular speaker at tech events, blogger and avid reader. Certified IT Architect and well versed in Solution Architecture of Business Applications using Microsoft platforms like Dynamics 365, Azure and Office 365.

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